Posts Tagged ‘membership fee’

A New Experience

April 10, 2018

“Would you care for any tea or water while you wait,” I was asked as I checked in today at the One Medical office at 10th and Irving.

That was not a question I was expecting.

Nor the lush quiet, the lounge furniture which was modern and clean and the waiting area that was sunny and vibrant with plants.

I was also not expecting the bathrooms.

Well fucking done.

Big, clean, stocked with feminine hygiene products and condoms.

That’s right.

The lighting was low and soft.

The music was unobtrusive.

And.

The doctor was on time.

There was no wait.

I was seen at the time of my appointment and escorted back to a really clean, well-appointed, tech heavy exam room.

My doctor was great, attentive, sympathetic, eager to help me out.

I mean.

I have not had this experience ever with a facility.

And it was in such stark contrast to the shit show offices I have been seen in recently that it was almost a shock, I thought I was on a movie set for rich people with good insurance.

It was a lovely shock.

I am super grateful that I signed up for the service.

And that my employers paid for the membership fee.

Granted I did not get what I wanted, which was a solution right fucking now to the reflux and the discomfort I have been experiencing, but I got an immediate referral to a GI specialist at Sutter Health.

In fact.

My doctor assured me that not only would I not have to figure out whom to go to, I wasn’t going to have to figure out if said GI accepted my insurance, the administrative team would take care of figuring that out for me.

He recommended I download the One Medical App on my phone, which I did, and ping!

In coming message right there.

“We’re very tech heavy here, you can do everything from you phone and the app, you can e-mail, make appointments, get your referrals, get refills on medications, the app will make it really easy for you to use the facilities,” he relayed to me as he was taking my history.

I gave him a very thorough history of what has been happening with the reflux and he did say that I needed to be seen by a GI, but that he also wanted to make sure that there wasn’t anything that could be possibly missing in the picture.

He also covered ground I have already gone over, what foods to avoid, smoking, drinking, weight loss etc.

He said that though there was nothing wrong with my weight there might be some room for weight loss which could alleviate some of the symptoms, but that what he was hearing was that it needed to be addressed faster than reasonable weight loss, if that was the only thing that was needed, to rectify the reflux.

And.

I’ve lost 4 more pounds since the last time I saw a doctor.

I was really surprised.

I know I haven’t been eating as much, but I was really surprised.

I don’t feel like I’ve lost weight, although there is a bit of a difference in my face, because I have been experiencing some bloating with the reflux and my stomach constantly feels full even when it’s not.

I have to maintain an eating plan as a part of my food recovery but truth is I have been eating less, I have been entirely skipping my evening snack now for two weeks, and I have been eating a lot more salads as they are supposed to help with the reflux.

Though honestly, nothing has.

The diet changes have done jack shit.

And I relayed that as well, but he still did a very in-depth look at what was going on.

He let me know that as a member of One Medical I would get two free full physical exams each year and another service which I’m not remembering right now.

I’ve been scheduled to go in for that in May.

The doctor whose office I was referred to will be contacting me tomorrow to set up an appointment.

I am going to ask for the soonest they have and hopefully get in really quick.

My new doctor also prescribed a different reflux medicine which I have taken today.

No real difference from what I was already taking, but I’ll keep trying it and we’ll see what happens.

Over all it was a really good experience and I am so grateful to not have to go back to see the doctors that I was before.

I am still experiencing the reflux pretty badly today, but I feel relieved to be on the right road to addressing it and to have a team behind me that really was all about customer service, being helpful, and making sure that my needs are being taken care of.

The doctor had great bed side manner and he told me that I could explore finding other primary care providers, but I said, no, I wanted to work with him, he was comfortable, I didn’t feel any weirdness, he was respectful, and he’d done such a compassionate job of listening to me express the discomfort that I was in, there was no need to find a different doctor.

Very happy with One Medical.

Very, very, very.

Now, fingers crossed I get into the GI quickly and get the situation taken care of.

I am ready for more relief.

Seriously.

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