Posts Tagged ‘One Medical’

I’d Like To Speak

April 13, 2018

To the manager please.

Except.

I didn’t say that.

I did say, nicely, politely, with lots of pauses and deep, slow breathing, that I had been calling every day for the last four days, four, and that I really wanted to make an appointment with the doctor.

REALLY.

I expressed how much pain I have been in and how it’s been really hard to not be able to get through to the part of the story where I make an appointment and I’m seen.

REALLY fucking hard.

The woman on the line gave me another number to call.

How many fucking numbers am I going to have to call to get to be seen?

I am not good at this, and I wonder, is anyone?  But I played along and called the next number and sure as shit, I got a voicemail saying please leave a message and someone will get back to you within the next 24 hours.

Fuck you.

I mean.

REALLY.

I hung up.

I called my person, I left a teary message.

I sank down on the floor and cried a little.

The baby was playing by the train set and the oldest boy was in his room with a new Lego set grandma had gotten him.

I had a minute to cry and then I got up, blew my nose, and started a kettle for a cup of tea.

You know who called me back?

My person.

Fucking love him.

And he told me to get up early and go to the doctor’s office in person and make the appointment there and demand to be seen.

Ugh.

Just the thought of trying to do that felt horrendous and huge and awful and I had this inkling that the mom was going to ask me to come in early, which she did, but more on that later, and I couldn’t imagine getting up early, driving down town and marching into CPMC Sutter and pounding on the desk to get an appointment with the GI specialist that my doctor referred me to.

But.

I was willing to take it as a suggestion.

Honestly though, I wasn’t sure I could do it.

Fortunately.

A few hours later when I was wrapping up dinner dishes and the family was happily eating dinner, I got a call back!

I was shocked.

It was 5:30 p.m. and I wasn’t expecting any kind of response after 5p.m. had rolled on by.

It was the manager of the office!

She was super kind and very apologetic.

She’d listened to my message and combed over the records from the answering service and apparently there was no record of any of the phone calls I had made.

Not a single one!

I have called the office every day since I got the referral on Monday.

Monday, two hours after the initial appointment at One Medical.

On Monday I was told that the office hadn’t had a chance to look at the referrals yet and the doctor would look them over and call on Tuesday.

By three p.m. Tuesday I hadn’t heard a thing.

So I called and spoke to a woman who took all my information and assured me that someone from the office would get back to me in the next 24 hours.

24 hours later, Wednesday around 3 p.m., nada, not a single fucking call.

So.

I called back.

This time I got through to the doctor’s office and was told that they had never received a fax from the referring doctor.

Fuck my mother.

So.

I called One Medical, and they denied that, insisted they’d faxed it, but said, hey, we’ll do it again.

Then the guy at One Medical did me one better, I have to say I am impressed so far with them, great customer service, he called the office himself.

He then called me back and said he’d re-faxed the paper work, apparently the fax machine at the GI’s office had gone down on Monday and they were inundated with a back log of faxes.

Sure.

Sounded an awful lot like the dog at my homework, but whatever.

So I called back to the office and spoke to a woman there who said they’d received a partial fax, but not the entire thing and the doctor would call me tomorrow.

Which brings me to today.

And no phone call by 3 p.m.

Which led me to call the office again and this time I got the answering service again and I got upset and I was not in tears, but I was pissed, and I held it together, but I made it super clear to the woman I was talking to that I wasn’t going to leave a message so that I could be called back in the next 24 hours, I was in pain and I had been trying since Monday and I needed help.

That’s when she gave me the manager’s number, although at the time I thought she was giving me a direct number to the GI’s office.

No such luck.

Grateful though, that I pushed and got through to someone and really grateful that the woman took the time to call me back, after business hours, get me into the system fully and assured me that she would personally make it her business to have the doctor’s office book my appointment tomorrow.

I admit, I had a fantasy that I would get the referral and already be done with it by this point and have some sort of resolution.

And although that’s not what happened, at least I do know that I have taken the next step towards something.

I hope to hell I can get this taken care of.

I am so tired of it.

Really.

Really.

REALLY.

Tired.

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A New Experience

April 10, 2018

“Would you care for any tea or water while you wait,” I was asked as I checked in today at the One Medical office at 10th and Irving.

That was not a question I was expecting.

Nor the lush quiet, the lounge furniture which was modern and clean and the waiting area that was sunny and vibrant with plants.

I was also not expecting the bathrooms.

Well fucking done.

Big, clean, stocked with feminine hygiene products and condoms.

That’s right.

The lighting was low and soft.

The music was unobtrusive.

And.

The doctor was on time.

There was no wait.

I was seen at the time of my appointment and escorted back to a really clean, well-appointed, tech heavy exam room.

My doctor was great, attentive, sympathetic, eager to help me out.

I mean.

I have not had this experience ever with a facility.

And it was in such stark contrast to the shit show offices I have been seen in recently that it was almost a shock, I thought I was on a movie set for rich people with good insurance.

It was a lovely shock.

I am super grateful that I signed up for the service.

And that my employers paid for the membership fee.

Granted I did not get what I wanted, which was a solution right fucking now to the reflux and the discomfort I have been experiencing, but I got an immediate referral to a GI specialist at Sutter Health.

In fact.

My doctor assured me that not only would I not have to figure out whom to go to, I wasn’t going to have to figure out if said GI accepted my insurance, the administrative team would take care of figuring that out for me.

He recommended I download the One Medical App on my phone, which I did, and ping!

In coming message right there.

“We’re very tech heavy here, you can do everything from you phone and the app, you can e-mail, make appointments, get your referrals, get refills on medications, the app will make it really easy for you to use the facilities,” he relayed to me as he was taking my history.

I gave him a very thorough history of what has been happening with the reflux and he did say that I needed to be seen by a GI, but that he also wanted to make sure that there wasn’t anything that could be possibly missing in the picture.

He also covered ground I have already gone over, what foods to avoid, smoking, drinking, weight loss etc.

He said that though there was nothing wrong with my weight there might be some room for weight loss which could alleviate some of the symptoms, but that what he was hearing was that it needed to be addressed faster than reasonable weight loss, if that was the only thing that was needed, to rectify the reflux.

And.

I’ve lost 4 more pounds since the last time I saw a doctor.

I was really surprised.

I know I haven’t been eating as much, but I was really surprised.

I don’t feel like I’ve lost weight, although there is a bit of a difference in my face, because I have been experiencing some bloating with the reflux and my stomach constantly feels full even when it’s not.

I have to maintain an eating plan as a part of my food recovery but truth is I have been eating less, I have been entirely skipping my evening snack now for two weeks, and I have been eating a lot more salads as they are supposed to help with the reflux.

Though honestly, nothing has.

The diet changes have done jack shit.

And I relayed that as well, but he still did a very in-depth look at what was going on.

He let me know that as a member of One Medical I would get two free full physical exams each year and another service which I’m not remembering right now.

I’ve been scheduled to go in for that in May.

The doctor whose office I was referred to will be contacting me tomorrow to set up an appointment.

I am going to ask for the soonest they have and hopefully get in really quick.

My new doctor also prescribed a different reflux medicine which I have taken today.

No real difference from what I was already taking, but I’ll keep trying it and we’ll see what happens.

Over all it was a really good experience and I am so grateful to not have to go back to see the doctors that I was before.

I am still experiencing the reflux pretty badly today, but I feel relieved to be on the right road to addressing it and to have a team behind me that really was all about customer service, being helpful, and making sure that my needs are being taken care of.

The doctor had great bed side manner and he told me that I could explore finding other primary care providers, but I said, no, I wanted to work with him, he was comfortable, I didn’t feel any weirdness, he was respectful, and he’d done such a compassionate job of listening to me express the discomfort that I was in, there was no need to find a different doctor.

Very happy with One Medical.

Very, very, very.

Now, fingers crossed I get into the GI quickly and get the situation taken care of.

I am ready for more relief.

Seriously.

Once More

April 6, 2018

Into the breach.

My friends.

Once more.

My fourth weekend of my final semester of my Master’s program begins tomorrow.

I will be kicking it off by doing a case presentation on a client for my Integrative Seminar program.

I feel like I have already kicked it off, so to speak, by all the preparations I have done this evening–laundry, hot, hot, hot shower and washing the hair, packed up my notebooks and folders, roasting a chicken, roasting as I write.

I know.

I know.

I said I wasn’t going to roast any more chickens.

But my fucking reflux hasn’t gotten any better since taking that particular food out of my diet for a week and a half, hell, almost two weeks.

In fact, I haven’t really noticed too much of any kind of change despite my valiant, they feel valiant to me, efforts to really be good about my food.

I mean.

Fuck.

How many god damn kale salads can a girl eat?

I have eaten salad every day for lunch for the last week or so.

I have eaten super simple food.

Lots of oatmeal.

Brown rice.

Shrimp.

Lean ground turkey.

I haven’t eaten citrus, garlic, onions, fatty meats, tomatoes, dairy, for the most part, put a spot of it in my tea today when I ran out of unsweetened almond milk at work, no sugar, no flour.

I have, however, eaten a fuck load of Tums.

And.

I have chewed a lot of gum.

I have also drank a lot of fucking apple cider vinegar.

I am fucking tired of drinking apple cider vinegar.

It seemed to work really well and then over the last week, not so much, some relief, but the reflux comes back with a vengeance.

I have it super bad now and like I said, I ate fantastically well today.

Oatmeal with apples and blueberries for breakfast.

Kale salad with veggies for lunch, apple and blueberries with roasted pumpkin seeds for dessert.

Dinner was sautéed shrimp with broccoli and a cup of brown rice.

Didn’t fucking matter.

Still in so much pain I want to vomit.

“You look tired,” my eight year old charge told me today as we were going up the stairs to his house.

We had an awesome adventure out to FirePie Pizza.

I know the founder and CEO and I had asked him if I could bring in my charge.

A few months ago I was out with my oldest charge, ran into my friend, introduced them and when we walked off my charge said, “who was that?”

And I replied, “he owns FirePie!”

“What!” My charge yelped, “I love FirePie! You know the owner!?”

He was star struck.

So.

I arranged for a private tour of the kitchen and today my little charge got to put on an apron and get in the kitchen and cook his own pepperoni pizza.

Two actually.

And to my utter amazement, he ate one entire pizza when he got home.

Pride of ownership I think.

It was really adorable to do it and I am very happy my friend accommodated us so sweetly.

My charge, however, was right.

I am fucking tired.

Six and a half hours of over time this week.

Three and a half today and three yesterday.

I’ve come in early the last couple of days.

And two out of my three charges have been sick all week, and today was parent teacher conferences at school, so nobody went to school and I had all three monkeys while the parents met with teachers.

I was great, if I do say so myself, I made them pancakes for breakfast, I let them watch movies in their pajamas, we had fun building cars out of cardboard boxes and duct tape.

The baby napped on me in the carrier for two and a half hours.

And I took the oldest boy to make pizza with his own private tour of FirePie.

#winning

#whosyournanny?

And.

I have had horrendous, unrelenting reflux pain every day this week.

Gah.

Maybe I’ll try some more apple cider vinegar, it hurts so bad right now.

And that helped, a little.

Oof.

Hopefully that nullifies things for a little while.

I will say I am fucking hydrated as fuck.

I did make an appointment with One Medical for Monday.

I could have gotten in today, but there was no one I could have given the family such short notice without being short of dying.

And though it feels like I’m dying sometimes I am capable of showing up and working.

Monday though.

Monday I am going into see a new doctor, I’ve joined a new organization and hopefully I will get some relief.

I just can’t take it much more.

Plus.

I really want to enjoy the next few months.

Or next month and a half.

I only have one more weekend of classes after this one.

Then.

I graduate!

I really am so excited for that.

I am already getting emails from the PhD program and I will be registering soon for the fall semester, no rest for the wicked.

But.

There will be a party.

And there will be vacation time.

And I want that time to be enjoyable.

I started doing a little bit of party planning with my best friend who is helping me organize and do set up with another dear friend of mine.

I’m trying to come up with a graduation theme.

I was thinking “Gidget Graduates.”

I’m having a beach bonfire party at Ocean Beach.

I thought it might be cute to have some sort of theme, 50s or 60s beach party.

I found this super cute Gidget book cover that I think the movies were based on.

“The little girl with big ideas.”

Kind of cute.

Or I might go Frankie Avalon and Annette.

Anyway, it’s going to be fun and I’m looking forward to it and I want to through the next two weekends of classes and get all my papers done and in.

After tomorrow’s presentation I have two papers left.

Two.

I am so ready to be done.

So ready for a break.

From school.

And from my tummy.

Seriously.

 


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