Posts Tagged ‘Sutter Health’

It’s Almost Time

May 19, 2018

I literally just watched a video on how to put on my cap and gown for tomorrow’s commencement.

I sort of had to.

I have tried on the whole outfit once, but forgot how to put on the hood, which as a Master’s Degree recipient you don’t actually wear.

As a doctoral student when I graduate they will place the hood on your head, but for the Master’s you just wear it draped over your shoulders.

When I first tried it on I put the hood on backwards and I looked like I was a priest.

The cap and gown are black and my Master’s hood is gold with navy.

I ahem, actually got my nails done to match my hood.

I know.

I know.

Hush.

I don’t think I will often rock gold glitter nails, but you know, once in a lifetime when I get to walk the stage and accept my Master’s Degree I think gold glitter is appropriate.

hahahaha.

I will be a professional and have the nail polish removed by the time I see clients on Monday.

But I did have fun at the nail salon picking out the color, I saw it and I was like, oh snap, I can totally match my graduation gown.

I also had fun getting the damn wire removed from my nose today.

I did not write my blog last night as I was horrendously uncomfortable.

I had my endoscopy yesterday and they did a test that required me to wear a wire for twenty-four hours and record when I ate, drank, or slept, it measured the Ph level of the acid reflux when I had it.

Although, to tell you the truth and a bit to my annoyance, I did not have any reflux yesterday!

But there was nothing to do but wear the damn thing, I wasn’t going to take it out.

I had trepidations about sleeping, I was hooked up to this little machine all night long and I was afraid if I rolled over in my sleep that I would knock the box on the floor and it would pull the wire out of my nose.

Very grateful that did not happen.

And extremely grateful that when I went back today to the GI lab at Sutter on Buchanan that a nurse took it out in less than two seconds.

She asked me how the experience was and I reported I had been pretty uncomfortable with it.

It hurt my throat where it was laying and I lost my voice a tiny bit and it constantly tickled my nose, I had a slightly runny nose all night and all day until I had the wire taken out, I also sneezed a lot.

Nevertheless it’s done and then I was able to go over to the Inner Sunset and meet my mom.

My mom that I haven’t seen in four years.

Oh.

We keep in touch, but she lives in Florida and I live in California and what with work and school and internship, life, etc, four years.

It’s very sweet that she and her partner have come out to see me walk.

I can tell she is very proud.

We had coffees and tea and caught up and then went and met up with some of my fellows in the neighborhood for an hour and then we had dinner at Marnee Thai at 9th and Irving.

They were very happy with the food.

I was happy too.

It was nice to share my school experiences and it was nice to introduce them to some of the folks in my fellowship.

I felt pretty grateful.

And.

Tomorrow I walk.

I’m actually doing it.

I’m actually walking.

I’m graduating.

I’m still not 100% sure what I’m wearing, but I have some ideas and I will have plenty of time in the morning to work all of that out.

I’ll probably leave the house around 12:15/12:30p.m.

The commencement ceremony is being held at The Nourse Theater in Hayes Valley.

I have to be there at 1:15p.m.

There’s a dress rehearsal for the graduating classes at 1:30p.m.

They will open the doors to the theater at 2:15p.m. and the ceremony begins at 3p.m. lasting until 5p.m.

I’m going to have to bring some lunch or a snack with me.

Then.

Off to the beach!

Super excited about the party.

Although a bit bummed about how chilly it’s been today, and looks like it will be for tomorrow, cool, overcast, breezy, cold, got to wear layers for sure.

I usually wear leggings under my dresses here in the city, San Francisco is mercurial with its micro-climates, but I’m thinking I may also want to stash a pair of tennis shoes in my trunk and some cozy socks, so that once I finish with the formalities of the graduation ceremony I can hop into some kicks for the beach.

I plan on driving straight from the event to the party.

I have a feeling some of my guests are going to be there early, like the family I nanny for, since they have kids, and I want to make sure I get out there when guests start arriving.

Plus.

Well.

Bonfire.

I do love a good beach bonfire and I haven’t had one in quite some time.

It feels fitting to have the celebration with a big fire and a sunset at the beach, despite the coolness of the weather, it will be fun, I’m going to pack a scarf in my car too.

I should just have a bag of warm things in the car at all times anyway.

Anyway.

Enough about the weather.

It’s time to wind down so I can be ready for tomorrow!

So.

So.

So.

Excited!

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I’d Like To Speak

April 13, 2018

To the manager please.

Except.

I didn’t say that.

I did say, nicely, politely, with lots of pauses and deep, slow breathing, that I had been calling every day for the last four days, four, and that I really wanted to make an appointment with the doctor.

REALLY.

I expressed how much pain I have been in and how it’s been really hard to not be able to get through to the part of the story where I make an appointment and I’m seen.

REALLY fucking hard.

The woman on the line gave me another number to call.

How many fucking numbers am I going to have to call to get to be seen?

I am not good at this, and I wonder, is anyone?  But I played along and called the next number and sure as shit, I got a voicemail saying please leave a message and someone will get back to you within the next 24 hours.

Fuck you.

I mean.

REALLY.

I hung up.

I called my person, I left a teary message.

I sank down on the floor and cried a little.

The baby was playing by the train set and the oldest boy was in his room with a new Lego set grandma had gotten him.

I had a minute to cry and then I got up, blew my nose, and started a kettle for a cup of tea.

You know who called me back?

My person.

Fucking love him.

And he told me to get up early and go to the doctor’s office¬†in person and make the appointment there and demand to be seen.

Ugh.

Just the thought of trying to do that felt horrendous and huge and awful and I had this inkling that the mom was going to ask me to come in early, which she did, but more on that later, and I couldn’t imagine getting up early, driving down town and marching into CPMC Sutter and pounding on the desk to get an appointment with the GI specialist that my doctor referred me to.

But.

I was willing to take it as a suggestion.

Honestly though, I wasn’t sure I could do it.

Fortunately.

A few hours later when I was wrapping up dinner dishes and the family was happily eating dinner, I got a call back!

I was shocked.

It was 5:30 p.m. and I wasn’t expecting any kind of response after 5p.m. had rolled on by.

It was the manager of the office!

She was super kind and very apologetic.

She’d listened to my message and combed over the records from the answering service and apparently there was no record of any of the phone calls I had made.

Not a single one!

I have called the office every day since I got the referral on Monday.

Monday, two hours after the initial appointment at One Medical.

On Monday I was told that the office hadn’t had a chance to look at the referrals yet and the doctor would look them over and call on Tuesday.

By three p.m. Tuesday I hadn’t heard a thing.

So I called and spoke to a woman who took all my information and assured me that someone from the office would get back to me in the next 24 hours.

24 hours later, Wednesday around 3 p.m., nada, not a single fucking call.

So.

I called back.

This time I got through to the doctor’s office and was told that they had never received a fax from the referring doctor.

Fuck my mother.

So.

I called One Medical, and they denied that, insisted they’d faxed it, but said, hey, we’ll do it again.

Then the guy at One Medical did me one better, I have to say I am impressed so far with them, great customer service, he called the office himself.

He then called me back and said he’d re-faxed the paper work, apparently the fax machine at the GI’s office had gone down on Monday and they were inundated with a back log of faxes.

Sure.

Sounded an awful lot like the dog at my homework, but whatever.

So I called back to the office and spoke to a woman there who said they’d received a partial fax, but not the entire thing and the doctor would call me tomorrow.

Which brings me to today.

And no phone call by 3 p.m.

Which led me to call the office again and this time I got the answering service again and I got upset and I was not in tears, but I was pissed, and I held it together, but I made it super clear to the woman I was talking to that I wasn’t going to leave a message so that I could be called back in the next 24 hours, I was in pain and I had been trying since Monday and I needed help.

That’s when she gave me the manager’s number, although at the time I thought she was giving me a direct number to the GI’s office.

No such luck.

Grateful though, that I pushed and got through to someone and really grateful that the woman took the time to call me back, after business hours, get me into the system fully and assured me that she would personally make it her business to have the doctor’s office book my appointment tomorrow.

I admit, I had a fantasy that I would get the referral and already be done with it by this point and have some sort of resolution.

And although that’s not what happened, at least I do know that I have taken the next step towards something.

I hope to hell I can get this taken care of.

I am so tired of it.

Really.

Really.

REALLY.

Tired.


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